At jiiwin, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a jiiwin player under Philippine law. We encourage you to read this document carefully before using the Platform.
Last updated: May 2026 | English (Philippines) | Governed by RA 10173
Six pillars of our commitment to your privacy and data security
All data transmitted between your device and jiiwin's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
Player data is stored on secured servers with restricted access controls, regular security audits, and intrusion detection systems. Only authorised personnel can access your account information.
Identity documents submitted for KYC verification are handled with strict confidentiality. They are used solely for verification purposes and are never shared with unauthorised third parties.
jiiwin does not sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to operate and improve the jiiwin Platform and to comply with legal obligations.
jiiwin fully complies with the Data Privacy Act of 2012 and the regulations of the National Privacy Commission (NPC) of the Philippines. Your rights as a data subject are protected by law.
You can access, update, or request deletion of your personal data at any time by contacting jiiwin support. We process all data subject requests within the timeframes required by Philippine law.
jiiwin ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jiiwin Platform at jiiwin.app. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal data collected through the jiiwin website, mobile-optimised interfaces, customer support channels, and any other touchpoints through which you interact with jiiwin. By registering for a jiiwin account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
jiiwin also operates under a PAGCOR license, which imposes additional data handling and reporting obligations. Where PAGCOR requirements apply, they are incorporated into this Policy and take precedence over any conflicting provision.
For the purposes of the Data Privacy Act of 2012, jiiwin is the Personal Information Controller in respect of the personal data collected through the Platform. This means jiiwin determines the purposes and means of processing your personal data.
Where jiiwin engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.
jiiwin collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | Bank account details, e-wallet identifiers (GCash, PayMaya), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, dispute resolution |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photos | KYC compliance, PAGCOR regulatory requirements |
jiiwin does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security measures.
jiiwin collects personal data through the following means:
jiiwin uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, jiiwin processes your personal data on the following legal bases:
7.1 Third-Party Service Providers. jiiwin shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, cloud hosting providers, and customer support platforms. All such providers are bound by data processing agreements requiring them to protect your data and use it only for the specified purpose.
7.2 Regulatory and Law Enforcement Disclosure. jiiwin is legally required to disclose certain personal and financial data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request. jiiwin will comply with all valid legal orders and regulatory directives.
7.3 No Sale of Data. jiiwin does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is not a product.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of jiiwin's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under the Data Privacy Act will be preserved.
8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the jiiwin Platform. They help us recognise your device, remember your preferences, maintain your session, and analyse how the Platform is used.
8.2 Types of Cookies We Use.
8.3 Managing Cookies. You can manage your cookie preferences through the cookie settings panel on the Platform or through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of jiiwin.
9.1 Retention Periods. jiiwin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations.
9.2 Deletion. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jiiwin's data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jiiwin:
To exercise any of these rights, please contact jiiwin's support team via live chat or email. We will respond to all data subject requests within fifteen (15) business days, as required by the Data Privacy Act.
11.1 Technical Measures. jiiwin implements a comprehensive set of technical security measures to protect your personal data, including:
11.2 Organisational Measures. Access to personal data is restricted to jiiwin employees and contractors who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data privacy training.
11.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, jiiwin will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act.
The jiiwin Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming law and PAGCOR regulations. jiiwin does not knowingly collect personal data from individuals under the age of 21.
If jiiwin becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all data will be deleted, and any funds held will be handled in accordance with PAGCOR's procedures for underage accounts.
If you are a parent or guardian and believe that a minor has registered on jiiwin using your details or their own, please contact our support team immediately so that we can take appropriate action.
13.1 Right to Update. jiiwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The updated Policy will be published on the Platform with a revised "Last Updated" date.
13.2 Notification of Material Changes. Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — jiiwin will notify registered players via email or an in-platform notification prior to the changes taking effect.
13.3 Continued Use. Your continued use of the jiiwin Platform following notification of changes to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact jiiwin through the following channels:
For concerns that cannot be resolved through jiiwin's internal channels, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
For more information about your rights and jiiwin's other policies, please visit our Terms & Conditions and Responsible Gaming pages.
We take your privacy seriously — and so does PAGCOR. Play with confidence knowing your personal and financial data is protected by Philippine law and jiiwin's industry-leading security standards.
Sign In to jiiwin21+ only. Please play responsibly. PAGCOR regulated.